Return and Refund Policy
Thank you for shopping at Eazy Tradings! We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund policy.
1. Eligibility:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within [insert number] days of the delivery date.
2. Return Process:
- To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to return your item.
- Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
3. Refund Process:
- Once your return is received and inspected, we will process your refund to the original method of payment. Please allow [insert number] business days for the refund to appear in your account.
- Refunds are issued for the cost of the returned item(s) only. Original shipping charges are non-refundable.
4. Exchanges:
- If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to product availability.
5. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
6. Non-Returnable Items:
- Certain items are non-returnable, including clearance items, personalized or customized products, and gift cards.
7. Restocking Fee:
- A restocking fee may be applied to returns of certain items, particularly large or bulky items that require special handling.
8. Return Address:
- Please contact our customer service team to obtain the return shipping address and instructions.
If you have any questions or concerns about our return and refund policy, please contact us. We are here to assist you and ensure that you have a positive shopping experience with Eazy Tradings.